We aim to provide a high standard of service. If you are unhappy, please tell us so we can put things right.

How to complain

Email: iansmith@claritywm.co.uk
Phone: 01708 535946

Who handles complaints

Clarity Mortgages is part of the Clarity Wealth Management Group, LLM Argyll, Octagon Point, 5 Cheapside, London EC2V 6AA. Complaints received by CW Mortgages are managed under Clarity Wealth Management LLP’s internal complaints procedure.

What happens next

We will acknowledge your complaint promptly, investigate fairly, and aim to resolve it quickly. If we need more time we will keep you updated. We will send our final response within 8 weeks of receiving your complaint in line with FCA rules.

If you remain unhappy

You can refer your complaint to the Financial Ombudsman Service free of charge.

Website: financial-ombudsman.org.uk/make-complaint
Phone: 0800 023 4567 or 0300 123 9123
Post: Financial Ombudsman Service, Exchange Tower, London EC14 9SR

You must contact the Ombudsman within 6 months of our final response. Eligibility and time limits apply.